Over the past ten days, I’ve spent a half-dozen hours on the phone with my ISP’s customer service line, trying to figure out why my intarwebs aren’t working. I politely described my issue to several different reps, answered the same Level 1 troubleshooting questions multiple times over (yes, in fact, I -have- checked to make [...]

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I was talking with a student who works in our center on Friday and he reported that he had slept about 2 hours in the past 24 or so, studying hard, and yet he was still not caught up on the work he had been assigned to do for the end of the semester. [...]

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Yes it has been a while since I have blogged, I admit it. There is this pesky little thing called the end of the semester that we are dealing with which, as we all know, is the time when technology (yes I am talking to you Dell Profiles) and time sort of collapse and [...]

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